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Quality Policy

SPARKIES ELECTRICAL CONTRACTING SERVICES P/L

ABN 56 097 840 376

INTEGRATED MANAGEMENT SYSTEM

Quality Policy

Our objective is to satisfy the requirements of our customers and the marketplace by consistently and predictably providing products and services that conform to relevant specifications, codes, Australian Standards, supply agreements and contractual requirements in a timely manner.
To meet this objective we are committed to implementing and maintaining a Quality Management System based on the requirements of the International Standard AS/NZS ISO 9001:2008.
The core elements of the Quality Management System are:
• A comprehensive and concise review process that will ensure that our customers’ requirements are fully understood.
• Personnel who are clearly briefed and trained and are provided with the appropriate resources necessary to deliver our customers’ requirements at all times.
• Management System objectives, specific performance expectations agreed with our customers and Key Performance Indicators (KPI’s) for all personnel to ensure we meet our objectives.
• Processes to continually review and change the Management System to maintain its integrity and to ensure it keeps pace with the evolution of our company, customers and industry requirements.
• Reporting processes that provide information to our customers, Executive Management and personnel on the quality of the product and services we provide.
• Observance and compliance with all statutory and regulatory requirements.

These objectives are fundamental to our successful future and all employees are responsible for working in accordance with the documented Management System and to review and identify ways to continually improve the system.
By these processes, we will continue to challenge and improve the quality of our products and services to meet the ongoing demands of our customers. Our commitment to quality is fundamental to the concept of continuous improvement.

Quality is the responsibility of all our employees, suppliers and contractors.

Barry Flanagan Business Owner

Date ………………..

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Sparkies Electrical

Address : Helensvale, Gold Coast, QLD 4212

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